At www.bluediamondjewellery.com, we are dedicated to offering our valued clients exceptional craftsmanship and a seamless shopping experience. To ensure clarity and confidence, please review our Exchange and Return Policy below.

1. Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

• The product must be in its original condition, unworn, undamaged, and accompanied by its original packaging.
• The request must be made within 14 days from the date of delivery.
• The original sales receipt or order confirmation must be presented.

Blue Diamond Jewelry reserves the right to decline any exchange request that does not comply with these conditions or timeframes.

2. Exchange Policy

• To initiate an exchange, please contact our Customer Support Team within 14 days of receiving your order.
• Custom-made or personalized jewelry is not eligible for exchange.
• The exchanged piece will be dispatched once the original product is received and its condition verified.

3. Return Policy

• In line with our commitment to authenticity and exclusivity, refund requests are accepted only within 5 days of jewelry purchases.
• Refunds may take up to 2 weeks to process, depending on the banks.
• We are happy to facilitate an exchange, a replacement in the case of defective or damaged items, or issue a credit note valid for 1 year.

4. Exceptions

• Custom-made or personalized pieces cannot be exchanged unless defective or damaged on arrival.
• For hygiene and safety reasons, earrings and other pierced jewelry are non-exchangeable unless found to be defective.

5. Defective or Damaged Items

Your satisfaction and trust are our priority. If you receive an item that is
defective or damaged:

• Please contact our Customer Support Team immediately.
• We will provide instructions for the return and cover all shipping costs for defective or damaged items.

6. How to Initiate an Exchange

To request an exchange, please contact us via:

• Email: bdiamond@qatar.net.qa
• Phone: +974 4441 9191 or +974 5999 5851

Please include your order number, a brief description of the issue, and photos if the product is damaged.

7. Processing Time

• Exchanges are processed within 3–5 business days once the returned product has been received and verified.

Completion of the exchange depends on product availability at the time of processing.

9. Compliance with Qatari Law

This Exchange and Return Policy is designed in line with the Consumer Protection Law of the State of Qatar to safeguard your rights and ensure transparency.

We sincerely thank you for choosing Blue Diamond Jewelry. Your trust inspires us to continuously deliver timeless creations and an exceptional shopping experience.